Knowledgebase: Support
Customer Care commitment statement
Posted by Henrik Landén, Last modified by Kim Syvänen on 2017-01-09 | 08:57

Ports Group takes pride in our customer care which is of outermost importance to us. Our customer care department is here to answer your questions during business hours 08:00–17:00 CET. We offer support by email at, phone at +46.317202000 and LIVE chat at

When sending an email to us you will receive an automatic reply notifying you of a safe receipt of your support ticket. This is accompanied by an individual support ticket ID that should be used in all further communication regarding the same errand with us for fastest possible service.

Following your automatic reply you can expect a personal response to your ticket within 24 local business hours.

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